CritiCall dispatch decisions questions

Which service goes — police, fire, EMS or the utility company — under the four rules the booklet tells you to learn.

50 questions in this set Untimed — explanation after each answer
CritiCall dispatch decisions 1 of 10

A caller says a man outside the corner shop is throwing bricks through the front window. Under the four decision rules, which service is dispatched?

What this type asks

This is the part of CritiCall that can actually be revised, and the publisher is unusually direct about it: the candidate booklet prints four decision rules, tells you to learn them before the day, and says the better you know them the better you will do. The rules decide which of four services is dispatched. Police for harm, attempted harm or damage to a person’s property; fire for signs of a fire in progress, a sounding alarm, or somebody trapped and needing to be got out; EMS for a medical emergency needing medically trained people; the utility company for broken water, power, gas or sewer infrastructure, streetlights and traffic signals included. The trap is knowledge you already have: the booklet says to use only these four rules and not anything you know about how a real agency works. On the day you get fifteen seconds an item and they arrive while you are doing something else.

Police, fire, EMS or utilityThe four published decision rulesIncidents that look like two servicesWhat to do first when two things are wrongAnswering from the rule rather than from experience

Now do it with the clock running.

30 questions in 20 minutes — 40 seconds each. That clock is this site's, not the publisher's: Biddle Consulting Group does not print a length per question. Working under one is still the part untimed practice cannot teach.

Take the full CritiCall test

The other question types

Reading comprehensionSpelling and sentence clarityData checking Full timed test

Frequently asked

How many dispatch decisions questions are on the CritiCall?
Biddle Consulting Group publishes no question count at all — not for this type and not for the test as a whole, only that the whole sitting runs on average between one and three hours. Any site that gives you an exact count has made it up. The 30-question run on this site is this site's own practice length, and it deals the types evenly.
Is this section timed?
Not on this page. These sets are for learning the type — each answer comes with an explanation straight away. When you want the clock, the full-length run is 30 questions in 20 minutes, which is 40 seconds a question.
Are these real questions from the test?
No. Every question here is original, written to the published format. The real item banks are confidential and nobody outside the publisher has them.

Sources

Every figure on this page comes from one of the documents below, with the date it was read. Requirements change; if a source has moved on since that date, the source is right and this page is out of date.

Hiring Test Practice is independent practice material and is not affiliated with, endorsed by, or authorized by Criteria Corp, Wonderlic, Inc., National Testing Network, the electrical training ALLIANCE, the International Brotherhood of Electrical Workers, NECA or Biddle Consulting Group, Inc. CCAT® is a registered trademark of Criteria Corp; Wonderlic® is a registered trademark of Wonderlic, Inc.; CritiCall is a trademark of Biddle Consulting Group, Inc. Test names are used only to describe what this material prepares you for. Every question here is original and none is taken from any actual assessment.